We strive to deliver products purchased from Aroma Heights in excellent condition and in the fastest time possible. The shipping method for this will be standard and products shall take 7-8 business days to get delivered.
1. If the order is cancelled before being shipped, we will refund the complete order amount including any shipping charges, if paid online.
2. If you place a COD order and the order is cancelled before shipping there are no charges deducted. But if the order is canceled after being shipped then the customer will have to pay the shipping and return charges as informed by the shop.
3.If you return an order delivered to you, return shipping charges will be deducted from your refund.
How do I check the status of my order?
Please log into your account and tap on the “Order History” section under your Account page of Website/M-site. Click on the view order of the specific order you want to track. Then on the next page click on track order to check the exact order status.
You can also write to us at store.aromaheights@gmail.com in case of any issues related to tracking your order.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which the claim is being raised.
You may be required to information like a short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides that look tampered/damaged).
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which the claim was raised.