At Aroma Heights, safeguarding your privacy is of utmost importance, and we adhere to the highest standards to ensure it. We deeply value the trust you have in us. Please take a moment to review this privacy policy to understand how we handle your information.
Note: Our privacy policy may be subject to periodic changes without prior notice. We encourage you to revisit this policy periodically to stay informed of any updates. Additionally, please note that this privacy statement does not extend to our business partners, affiliates, or third parties. For their respective privacy practices, we advise reviewing their privacy statements.
What User or Customer Information Does Aroma Heights Collect?
1. Your contact details, such as customer name, email address, Aroma Heights account password, phone number, and shipping address.
2. Transaction or banking details, including credit card number, cardholder name, expiration date, and CVV. It’s important to note that Aroma Heights do not retain this information but is securely held by our Payment Gateway partner
3. Details of your previous orders and transactions, such as product and pricing details, purchase dates, transaction information, and payment history.
4. Information from optional online surveys, which may include demographic details (e.g., gender, age, income) and product/service preferences.
5. Cookies, which are pieces of data stored by our website on your browser to personalise your experience, such as remembering preferences or login status. You can adjust your browser settings to accept or reject cookies.
6. Session log information, including your site navigation, traffic sources, IP address (which approximates user location), browser type, language, operating system, and request timestamps.
7. Third-party sign-in information shared on our website, such as Facebook, Twitter, or Pinterest credentials.
8. Email communication exchanged directly between users or customers and Aroma Heights, such as product inquiries, order details, disputes, or complaints.
Note: User-generated content, such as reviews, blogs, chats, or testimonials, is not considered personal information under this privacy policy.
How Does Aroma Heights Utilize User or Customer Information?
We collect user or customer information only as necessary to conduct business and provide optimal services, never selling or renting this information to third parties.
1. User and customer information may be shared with our subsidiaries, affiliates, and partners involved in delivering services to you during your buying process. Additionally, we may share some or all information in cases of acquisitions or mergers.
2. We analyze some user and customer information to understand behaviour, offering better experiences. Aggregated data is used for statistical and demographic profiles for business and marketing purposes.
3. We use this information to communicate offers, new launches, product information, order status, and promotional content, with opt-out options available.
4. Cookies personalize user experiences, such as identifying recently viewed items or implementing wish lists and carts.
5. Session logs help us understand site interaction, improve user experience, and analyze customer preferences and behaviour.
6. IP addresses and traffic data assist in measuring site performance and user engagement.
7. User or customer information may be used in legal matters, statutory compliance, troubleshooting, fraud detection, fee collection, terms enforcement, abuse prevention, and rights protection.
8. Aroma Heights provides opt-out options for non-essential communications via account settings. To remove contact information, please contact us at store.aromaheights@gmail.com
For any questions regarding this policy, please reach out to store.aromaheights@gmail.com
Multifaceted Privacy Issues
Users under eighteen years old are prohibited from using our website. No information is knowingly collected from children under eighteen. While we sell children’s products, they are intended for adult purchasers, with parental guidance for underage users.
Advertising
Aroma Heights reserves the right to send promotional SMS to registered users.
For online advertising, we utilize remarketing with Google. Third-party vendors, including Google, may show ads based on previous visits to Aroma Heights, using first-party and third-party cookies for information and optimization.